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সিটিজেন চার্টার

Citizen Charter or Service
Citizen Charter is a Citizen Charter, a document or declaretion created by people's participation in the initiative of a service organization to improve the quality of services, the kind of services that the service provider will provide, how much will the pr What kind of services will be spent on getting the services and if they do not get the services properly, then where are the people Riyaya described details of that complaint is recorded. In other words, the Citizen Charter is the understading between people and service providers about the value of government services that reflects the expectations of the people and commitment of the service providers.
 
Citizen Charter Why:
The main purpose of the formulation of citizen charter is to improve government services and to improve the quality of services, four main objectives of civil service can be identified-
In the first place, by meeting people's expectations, keeping the quality of service consistent with their expectations and reinterpreting regular intervals with their views, so that it is possible to continue to improve the service and make the service public friendly.
Secondly, empowers people to provide information about their entitlement so that they can claim those rights to service providers and to ensure social accountability of service providers in different ways (eg, grievance redressal).
Thirdly, to develop their behavior through the development of a number of initiatives (such as establishing a support counter), to enhance service capability of the service providers and to develop a courtesy culture in the organization.
Fourth, achieving public confidence through the initiative of improvement of services, participation of the people, grievance settlement etc.

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